FAQ / Frequently Asked Questions

What is webhosting?

In a way, web hosting is like a parking spot for your website on a server. This server has to be on 24/7 and requires a very powerful connection. After all, you want your visitors to be able to ...


Why only Linux and no Windows servers?

Hosting with Linux simply has more advvantages as opposed to Windows. Linux servers require less resources which means they are cheaper to offer and indirectly even lead to a better environment....


What is the uptime of your servers?

We aim to achieve a 99,9% uptime per month. This means that your website should not be unreachable more than 45 minutes. We will do our best to ensure your website is always onl...


How long does it take to process my order?

We accept payments using Bancontact, iDeal, PayPal, MasterCard or VISA. If ou use one of these payment methods, your order will be processed immediately. In most cases your website will be onlin...


Can i link multiple domain names to my hosting plan?

Depending on the hosting plan you have chosen, you are allowed to link a number of domains to the same hosting plan.

These domains will be configured as parked domains. This means that a...


What happens if I cross the transfer limit?

If you cross your allowed data transfer limit, nothing will happen. We will not block your account or bill you the excess volume.

We will monitor your usage according to our F.U.P. (Fai...


How do I use the "Optimize Website" option?

The "Optimize Website" option in cPanel will compress content with gzip before it it sent to the browser. This will significantly reduce the amount of data that needs to be sent making...


Why can I not send emails using SMTP?

To send out emails using SMTP trough your own domain, you would normally use mail.yourdomain.com on port 25.

Certain internet providers block the use of port 25 because this port is co...


Where do I need to place my files?

To make files visible on the internet, you need to place them in the "public_html" folder.

By default you will find a file called "hello.world" in this folder. You can safely delete th...


Which payment methods are accepted?

We accept payments direct payments using Bankcontact / Mister Cash, iDeal, PayPal, VISA and MasterCard. Payments using the European bank transfer system (IBAN and BIC) are also accepted.


Can i transfer my existing domain?

If you already own a domain name you can transfer it without problems.


How does a domain transfer work?

The procedure to transfer a domain differs depending on the domain extension.

In general, a code needs to be provided to us in order to initiate the transfer. This code sometimes needs t...


Do you take backups of my website?

A full backup of your complete webspace is created on a daily basis. This includes all files, databases and email. Multiple backups are kept at multiple locations. These backups are also availab...


Can I modify settings in php.ini?

It is not possible to modify php.ini yourself. Also, placing your own copy of php.ini or adding ini_set directives in .htaccess will have no effect. This is due to the way your PHP session is pr...


Why don't you offer unlimited bandwidth?

While it is true that some competitors offer hosting plans with what seems unlimited bandwidth, this is not always the case. If you have a look at the fine print you will notice that this only i...


How can I move my website without downtime?

Als je een domeinnaam verhuist, wil je natuurlijk dat alles blijft werken. Wij regelen alvast de verhuizing van je domeinnaam voor je. De bestanden van je website, email, databases en eventuele ...


What is data traffic?

Dataverkeer is de hoeveelheid gegevens dat wordt verbruikt door het bezoeken van je website, het versturen van e-mail en al het overige internetverkeer. Deze hoeveelheid zal meestal worden uitge...


What are all these accounts used for?

Nadat wij uw bestelling verwerkt hebben zult u van ons meerdere accountgegevens ontvangen. Dit heeft een aantal redenen. Omdat dit soms verwarrend kan overkomen zetten we graag alles even op ee...


What is a domain name?

Een domeinnaam (ook wel domein genoemd) is een naam die verwijst naar een locatie op het internet. Hij bestaat uit een unieke naam en een extensie (bijvoorbeeld .be). Je domeinnaam is het onderd...


What should I do if I cannot reach my website?

Indien u bij het bezoeken van uw website deze niet te zien krijgt kan dit wijzen op een probleem met één van onze servers danwel een probleem met uw internetverbinding. Om u zo sne...


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