FAQ / Frequently Asked Questions

What is webhosting?

In a way, web hosting is like a parking spot for your website on a server. This server has to be on 24/7 and requires a very powerful connection. After all, you want your visitors to be able to ...

Why only Linux and no Windows servers?

Hosting with Linux simply has more advvantages as opposed to Windows. Linux servers require less resources which means they are cheaper to offer and indirectly even lead to a better environment.

What is the uptime of your servers?

Our goal is to achieve a 99,99% uptime.

Your website will never be unreachable for more than a couple of minutes each month as necessary updates are performed.

How long does it take to process my order?

If you pay using PayPal, MasterCard or VISA we will process your order immediately. In most cases your website will be online minutes after we receive your payment.

If you pay by wire tr...

Can i link multiple domain names to my hosting plan?

Depending on the hosting plan you have chosen, you are allowed to link a number of domains to the same hosting plan.

These domains will be configured as parked domains. This means that a...

What happens if I cross the transfer limit?

If you cross your allowed data transfer limit, nothing will happen. We will not block your account or bill you the excess volume.

We will monitor your usage according to our F.U.P. (Fai...

How do I use the "Optimize Website" option?

The "Optimize Website" option in cPanel will compress content with gzip before it it sent to the browser. This will significantly reduce the amount of data that needs to be sent making...

Why can I not send emails using SMTP?

To send out emails using SMTP trough your own domain, you would normally use mail.yourdomain.com on port 25.

Certain internet providers block the use of port 25 because this port is co...

Where do I need to place my files?

To make files visible on the internet, you need to place them in the "public_html" folder.

By default you will find a file called "hello.world" in this folder. You can safely delete th...

Which payment methods are accepted?

We accept payments direct payments using Bankcontact / Mister Cash, iDeal, PayPal, VISA and MasterCard. Payments using the European bank transfer system (IBAN and BIC) are also accepted.

Can i transfer my existing domain?

If you already own a domain name you can transfer it without problems.

How does a domain transfer work?

The procedure to transfer a domain differs depending on the domain extension.

In general, a code needs to be provided to us in order to initiate the transfer. This code sometimes needs t...

Do you take backups of my website?

A full backup of your complete webspace is created on a daily basis. This includes all files, databases and email. Multiple backups are kept at multiple locations. These backups are also availab...

Can you guarantee 100 percent uptime?

Wij begrijpen dat uw website belangrijk voor u is. Mogelijk verwacht u dat uw website gewoon elke minuut bereikbaar is, zonder downtime dus. Een dergelijke uptime kunnen wij u met onze standaard ho...

Can I modify settings in php.ini?

It is not possible to modify php.ini yourself. Also, placing your own copy of php.ini or adding ini_set directives in .htaccess will have no effect. This is due to the way your PHP session is prote...

Why don't you offer unlimited bandwidth?

While it is true that some competitors offer hosting plans with what seems unlimited bandwidth, this is not always the case. If you have a look at the fine print you will notice that this only i...

How can I move my website without downtime?

Als je een domeinnaam verhuist, wil je natuurlijk dat alles blijft werken. Wij regelen alvast de verhuizing van je domeinnaam voor je. De bestanden van je website, email, databases en eventuele ...

What is data traffic?

Dataverkeer is de hoeveelheid gegevens dat wordt verbruikt door het bezoeken van je website, het versturen van e-mail en al het overige internetverkeer. Deze hoeveelheid zal meestal worden uitge...

What are all these accounts used for?

Nadat wij uw bestelling verwerkt hebben zult u van ons meerdere accountgegevens ontvangen. Dit heeft een aantal redenen. Omdat dit soms verwarrend kan overkomen zetten we graag alles even op ee...

What is a domain name?

Een domeinnaam (ook wel domein genoemd) is een naam die verwijst naar een locatie op het internet. Hij bestaat uit een unieke naam en een extensie (bijvoorbeeld .be). Je domeinnaam is het onderd...